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Frequently Asked
Questions

Still have unanswered questions and need to get in touch?

What is 3D eCommerce?

3D E-Commerce uses 3D-rendered stores to enhance online product visualisation and enrich the customer shopping journey. 

With Odyssey3D, you can select a unique 3D virtual store that aligns seamlessly with your brand identity. Its robust feature set includes diverse shop layouts, colour themes, product synchronisation, product presentation, and a host of other captivating functionalities.

How can I make a 3D shop?

You can create a 3D shop in 3 simple steps: 

  1. Install Odyssey3D 
  2. Customise your 3D store using the Odyssey3D Dashboard screen
  3. Launch it
How do I add a 3D store to Shopify?

You can add a 3D store to Shopify and other e-commerce platforms by installing and launching Odyssey3D. Odyssey3D transforms your online 2D store into an immersive 3D storefront.

Does Shopify and other eCommerce platforms support 3D models?

The Odyssey3D plug-in seamlessly integrates a 3D virtual storefront into your existing 2D website and is compatible with Shopify and other eCommerce platforms.

What file type is Shopify 3D?

3D models are compatible with the GLB format, but Odyssey3D offers broad support for various file types, including JPEG, PNG, and many others. You can effortlessly upload your logo and product images, and Odyssey3D seamlessly incorporates them into your 3D shop.

What are the requirements for setting up a 3D store?

Odyssey3D imposes no technical prerequisites or restrictions, providing merchants with flexibility. Nonetheless, it suggests that shop owners consider uploading a shop logo with a 1:1 aspect ratio and a file size of 500 KB for optimal results.

Can I switch from the free version to the premium version at any time?

Yes, you can upgrade your package at any time.

Do I need any coding or technical skills to set up the 3D virtual store with this app?

No, you don’t need any coding or technical skills to set up a 3D virtual store. Odyssey3D has a user-friendly dashboard for customising your store.

Does the app support mobile devices and tablets for a seamless user experience?

Yes, Odyssey3D supports laptops, PCs, mobile devices and tablets for a seamless user experience.

Is there customer support available in case I encounter any issues or have questions about the app?

Yes, you can contact us at support@exarta.com.

Do you offer any tutorials or guides to help me get started with the app?

Yes, you can watch the tutorial here.

How Can We Help You?

We’re always here to answer your questions
and help you with your needs.